Last updated: 2025. This policy applies to all users of the phwim platform in the Philippines.
When you register and use the phwim platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals. We also collect technical data automatically when you access the platform, such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. You are not required to provide more information than what is needed to complete registration and verify your identity. Any optional information you choose to share — such as preferences or feedback — is used solely to personalise your experience and is never shared with third parties for marketing purposes without your explicit consent.
The personal data we collect is used exclusively for the purposes of operating and improving the phwim platform and fulfilling our obligations under applicable Philippine laws and regulations. Your account information is used to verify your identity, process transactions in Philippine pesos, and communicate important updates about your account, promotions, or platform changes. Session and device data is used to detect fraud, prevent unauthorised access, and ensure that our security systems are functioning correctly at all times. We may use your contact details to send you service-related notifications, such as deposit confirmations, withdrawal status updates, or security alerts — these communications are not optional as they are essential to account management. Where you have opted in, we may also send you information about relevant promotions available on the Promotion page; you can withdraw this consent at any time through your account settings. We do not use your data to build profiles for sale to advertisers or data brokers, and we do not engage in automated decision-making that produces legal or similarly significant effects without human review.
phwim does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the limited circumstances described here, and only to the extent necessary for each specific purpose. Payment processors and banking partners receive the transaction details required to complete your deposits and withdrawals; these partners are contractually bound to handle your data securely and in compliance with applicable data protection standards. Regulatory authorities and law enforcement agencies in the Philippines may receive your information when we are legally required to disclose it, such as in response to a valid court order, regulatory audit, or investigation into suspected financial crime. Our technology and hosting providers may process your data as part of delivering the platform infrastructure, but they act only on our instructions and are not permitted to use your data for their own purposes. In the event of a business restructuring or transfer of ownership, your data may be transferred to a successor entity, and you will be notified of any such change in advance. All third parties with whom we share data are required to maintain appropriate security measures and to use your information only for the purposes for which it was shared.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the phwim platform is encrypted using industry-standard protocols, and sensitive account information is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to staff members who need it to perform their specific job functions, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our users. Despite these measures, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password foryour phwim account and to avoid sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately and change your password without delay.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements. Technical logs and session data are retained for shorter periods, generally between three and twelve months, depending on the type of data and the purpose for which it was collected. Once the applicable retention period has expired and there is no longer a legal or regulatory basis for keeping your data, we securely delete or anonymise it so that it can no longer be linked back to you. If you request deletion of your account before the end of a mandatory retention period, we will restrict the use of your data to compliance purposes only and will not use it for any other function. You may contact our support team at any time to enquire about the specific retention period that applies to your account data.
As a user of the phwim platform based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request a copy of the personal information we hold about you, and we will provide this in a clear and accessible format within a reasonable timeframe. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly upon verification of your identity. Where there is no longer a legal basis for us to retain your data, you have the right to request its deletion, subject to any mandatory retention obligations described in the section above. You have the right to object to or restrict certain types of processing, including the use of your data for optional communications such as promotional messages. To exercise any of these rights, please reach out to our support team by email at support at phwim.vip, and include sufficient detail to allow us to identify your account and process your request efficiently. We aim to respond to all data rights requests within thirty days of receipt.
The phwim platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your preferences, and maintaining the security of your account; these cannot be disabled without affecting your ability to use the platform. Analytics cookies help us understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring, allowing us to make targeted improvements. We do not use third-party advertising cookies or allow external advertisers to place tracking technologies on our platform. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may limit your access to certain features. For more information about the specific cookies we use and their purposes, please contact our support team or refer to the cookie settings available within your account dashboard.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal and regulatory requirements in the Philippines. When we make material changes, we will notify registered users by email or through a prominent notice on the platform, and the updated policy will take effect from the date it is published. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Continued use of the phwim platform after a policy update constitutes your acceptance of the revised terms. If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, you are welcome to contact our support team by email at support at phwim.vip. For answers to common questions about accounts, payments, and platform rules, the FAQ page is a useful first reference. Our Terms and Conditions and Responsible Gaming pages also contain important information about your rights and obligations as a phwim player.
phwim is built for Filipino players who want a secure, mobile-friendly gaming experience. If you have questions about how we protect your information, check the FAQ page or get in touch with our support team. Creating a free account takes only a few minutes.